Your safety and health are our primary concerns during this health scare. To this end we have enhanced our cleaning procedures to do all we can to protect you from infection.
We feel that since we area small organization that we are able to carefully control all staff and cleaner interactions.
We keep a 2 day gap between guests to allow for thorough cleaning and dispersion of any contamination.
To the best of our knowledge no previous guests have had the virus. However, out of an abundance of caution, we are cleaning every rental using a Disinfection Checklist [see below], which follows guidelines for disinfection laid out by the CDC, EPA, and World Health Organization.
This means your rental will not only be cleaned, but the following “high touch” points will be disinfected: light switches and lamps, doorknobs and handles, keypads/keys, tabletops, cabinet and dresser knobs and drawer pulls, and all electronics and appliances. The kitchen and bathroom will also be disinfected, and all dishes and flatware at the property will be sanitized in the dishwasher.
Protect our Cleaner First
We use only one cleaner. This has the advantage that we know who and what we are dealing with vs a cleaning service that might have a variety of staff who have been who knows where!. Our cleaner will wear a mask before she enters the apartment. Before beginning the cleaning the cleaner will:
- Wash her hands using the WHO protocol
- Clean mobile phone
- Put on disposable or sanitized rubber gloves
What is Sanitized
Many of the surfaces in the apartment simply need to be sanitized. Sanitization means reducing contamination or bacteria on a surface to a safe level. A safe level is pretty darn safe: sanitizers kill or render inactive 99.9% of all known bacteria, viruses and fungi.
We sanitize, all linens at the property (including throw blankets!), even if they were not used by the previous guest. Guests may still have opened the closet and riffled through the available linens even if they did not use them – and infection can still linger on those items.
Similarly, we sanitize all dishes and flatware – not just the ones that the guest used. A guest will touch many of the available forks/knives while rustling around for the one they want – we definitely want to make sure those forks/knives have been through the dishwasher.
Most dishwashers have a sanitization setting, which simply means the water is hot enough to kill 99.9% of bacteria. This is 65 degrees Celsius.
Sanitization is perfectly reasonable for the vast majority of surfaces – one of the reasons handwashing is so effective at fighting against COVID-19 is that soap and water disrupts the virus.
However, some surfaces get more contact and deserve more attention than others. Which is when we turn to disinfection.
What is Disinfected
Disinfection means killing everything on a particular surface, and it means using stronger, approved, disinfecting products.
Every surface in the bathroom will be disinfected with an approved cleanser.
We also disinfect high-touch points in the apartment, which include:
- Light switches, outlets, lamp and AC switches
- Window pulls, and handles
- Cabinet pulls and knobs
- Controls for large appliance and electronics (washer and dryer, dishwasher, stove)
- Controls and cords for plug-in appliances and electronics (coffee maker, toaster, television, hair dryer)
- Temperature controls
- Hangers and luggage racks
- Drawer knobs or pulls
- Remote controls
- Amenities like soap, shampoo, and cleaning supplies
- Outdoor railings
- Spray couches and easy chairs with a disinfecting spray like Lysol – which is included on the list of approved disinfectants.
- Indoor trash bins (disinfect the entire outside and inside of the bin)
- Cleaning supplies (provided dishwasher pods, laundry detergent, replace sponge with a brand new one)
After they’ve completed the clean, our cleaner will walk through the property and disinfect all door knobs and handles. It’s helpful to do this step last, as it is easy to re-infect a door knob as the cleaner goes in and out of rooms to complete the cleaning process.
Finally our keys and fobs are disinfected to make sure our guest arrives to a pristine property.
Our greeter will meet you at the entrance to the apartment. They will be wearing a mask, maintain ‘social distancing’ [1.5m] and provide you all with a mask. They will take you to the apartment, explain how things work and be available during your stay for advice or help