- Are there any extra or hidden fees such as phone, laundry, cleaning or utilities? There are no hidden fees. Price quoted is all inclusive.
- What is included in the price? Everything: Exit cleaning ; Sheets; Towels; Kitchen/bathroom supplies; Utilities; Wifi; Cable; Telephone; Taxes, etc.
- How can I make my payment? Payments can be made by credit card via a secure payment link.
- What is your booking procedure? We ask for the following:
1. Our rental contract is acknowledge as accepted when payment made.
2. A 50% deposit to be paid to secure your dates.
3. The balance is due 30 days prior to arrival date. - When is my security deposit refunded? Within 2-5 days after checkout, provided there are no missing items and no damages have occurred. This deposit is also refunded in full if you cancel the trip
- What is your cancellation policy? In the event of cancellation, we will refund a pro-rata portion of the rental fee as follows:
1. 100% of monies paid, if cancelled more than 60 days prior to the Check-in date, less a 100€ change fee.
2. 50% of the total rental fee paid if the cancellation is notified more than 30 days before the start of rental period, less a 100€ change fee; and 3. No refund if cancellation is notified during the 30 days before the start of rental period unless the property is re-rented.
Any days re-rented will be credited on a pro-rate basis less €100 change fee. We will provide cancellation insurance within 10 days of booking if guest details provided. See details below. - What Security Deposit is required?
A damage/security deposit of 600 Euros is required and is due 10 days prior to your arrival date (or at booking time if your arrival date is in less than 30 days) if insurance taken then this is not needed. We realize that things do happen, please just alert us to any damage in consideration for the next tenant.
Provided all is in order at check out, there will be no charges against your security deposit.
- Travel cancellation/damage Coverage
COVERAGE IN A NUTSHELL:
Abritel Travel insurance- this provides coverage for loss of rent if you cancel but not travel coast - it also covers any damage which must be reported with photographic evidence
Provided all is in order at check out, there will be no charges against your security deposit.
- What if I want extra cleaning services? This can be arranged for an additional fee of €35 per hour, with a minimum service of 2 hours.
- How can I get to the apartment? The most direct and quickest way is to take a taxi/Uber. Alternatively you can take the tram/bus - we will provide specific directions
- Arrival/Departure Times and bag drop • Check-in : 2PM [ask for earlier!]
• Check-out: 10AM
Arrangements can be made for early bag drop or storage if the apartment is not ready via Luggage Hero - How do I locate the apartment? You will be sent detail access instructions and these details can also be found on this website using a password that you will be given.
- How will I get my keys and entry to the apartment?
An English/French speaking Personal Greeter will be assigned to you. This person will be in contact with you before your arrival to arrange meeting you at the apartment. The greeter will give you the keys, show you how everything works, and answer your questions. You will also be given that person’s mobile number in case of any emergency during your stay.
In the apartment you will find a “Users Guide” containing the operational instructions of the various appliances. A “Local Guide” is also available, with a list of recommended local restaurants and things to do.
- How to contact greeter once in France
We strongly recommend that you have a mobile that works in France [check your carrier before leaving] or obtain an overseas SIM for your phone [may need to get ‘unlocked’]. Let us have your number in advance. We also have a mobile hotspot that can be loaned for $10/day fee.
We suggest using text [SMS] to let your greeter know when you leave the airport or arrive at train station – similarly he can let you know if any delays.
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